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Community Information and Referral Services' Community Voice Mail Program (CVM) is a collaboration between Community Information and Referral in Phoenix, Community Voice Mail National (CVMN), and local providers (agencies) serving the homeless community.
The mission of Community Voice Mail National is to provide free, 24-hour nationwide voice mail to people in crisis - connecting them to jobs, housing and hope - a deceptively simple concept with an extraordinary impact. CVMN obtains funding nationally for the CVM Centralized System and provides training and technical support to the local CVM managers. CVMN coordinates the phone numbers and the national CVM Centralized System.
Community Information and Referral Services (CIR) is the local partner providing the administration, local CVM funding, training, and technical support locally in the Phoenix Arizona Metro Area to the local Collaborating Partners (agencies, programs, etc.). CIR does outreach to attract additional agencies.
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The CVM numbers are local phone numbers (no extensions) that mimic a home answering machine. This eliminates the stigma of being phoneless or homeless.
The client provides the CVM number to potential employers, housing providers, medical staff, educational groups, family, and/or others who provide services or support to assist the client in reaching their goal. When the client has reached their goal(s) or is no longer using the CVM number, the assigning agency resets the CVM number (client access is turned off). The agency will eventually recycle (assign) the CVM number to another one of their clients.
These are people who may have recently lost their residence, lost a job, a foster child who has reached the age of 18, a victim of an abusive relationship, or a senior person in transition. All of these people have sought help from a collaborating partner (agency or program) and are working with a counselor, case manager, teacher, or other staff position. They are temporarily assigned a CVM number to assist them in reaching their goal as long as they are working with the agency.
A client must have a goal or objective, be phoneless, be homeless, and request a CVM number from a CVM collaborating agency. If they have a problem with locating an agency with CVM numbers, they may contact Community Information and Referral Services' Community Voice Mail staff to obtain the name of an agency in the Phoenix Arizona Metro area. A client must receive a number from an agency where they will be working on an ongoing basis with a counselor, case manager, teacher, or other staff position designed to help clients of the agency.
CVM will consider the information on the profile in determining whether the agency qualifies as a CVM Collaborating Partner. If the agency is qualified, then CVM will return the signed agreement with the CVM Manager's signature. Soon after the Agency is approved, they will receive their assigned numbers and access codes. Five numbers will be assigned at start-up with additional numbers assigned as needed after the initial start-up.
AGENCY FORMS
CLIENT FORMS
Phone - 602-263-8845 x 108
Fax - 602-263-0979
Email - cvm@cir.org
Would you like to help? Please click here to fill out a volunteer application.
Updated September 6, 2011
© Community Information and Referral Services
Community Information and Referral Services is an Equal Opportunity Employer. Reasonable accommodations will be made upon request.