Work With Us!
Updated January 24, 2008
Information & Referral (I&R) Specialist - I
Starting hourly wage: $9.00
Benefit Package
 Paid Holidays
Vacation/Sick Leave
Medical/Dental/Life Insurance
Retirement
Purpose of Position
To link clients who need information or assistance with resources to the appropriate resource(s) which can help meet those needs.
Specific Duties & Responsibilities
To provide, through brief assessment, information and referral services to clients who call, write, or walk-in to CIR
To complete and maintain client records on a daily basis
To follow-up on calls to determine if clients received the needed services
To provide advocacy services for clients when necessary
To glean resources (newspapers, newsletters, and other publications) for new resources or services
To attend all assigned staff meetings
To perform other related work as required
Knowledge, Skills & Abilties
Good interviewing skills and techniques, e.g. Ability to establish rapport, ability to assess client's strength, ability to respect client confidentiality
Knowledge of human services programs
Tolerance of different lifestyles, culture values, and the prevailing socio-economic atmosphere of the community
Good verbal and written communication skills
Conversational Spanish preferred
Ability to establish positive professional relationships
Ability to understand and accept limitations inherent in position
Ability to work with people and their problems
Ability to retain information regarding agency services
Ability to communicate information to clients and agencies
Personal warmth and friendliness
Intelligence and insight to understand complex personal problems and think logically about them
Maturity and personal adjustment to avoid letting personal feelings and problems interfere with job responsibilities
Ability to work harmoiously with others within CIR
Ability to be flexible and withstand normal pressures of telephone work
Aware of appropriate work apparel
Ability to be punctual
Education and Training
High School diploma or GED
No phone calls, please!
- Apply in person at:
- Community Information & Referral
- 2200 N Central Ave Ste 601, Phoenix
- 8:30am-4:30pm Mon-Fri
- Fax resumes and applications to:
- 602-263-0979
- Email resumes to:
- resumes@cir.org
- Mail resumes and applications to:
- ATTN: Resumes
- Community Information & Referral
- 2200 N Central Ave Ste 601
- Phoenix, AZ 85004
Download and print an employment application. You will need the free Adobe Acrobat Reader to view this form.
Community Information & Referral is an Equal Opportunity Employer. Reasonable accommodations will be made upon request.
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